Caring for your kit
The best way to keep your kit food-safe and looking fresh is to clean it regularly – as a bonus, it will also make your kit last longer!
It’s good practice to clean your equipment regularly – not only when spills happen. But if food spills while you’re delivering an order, it’s especially important you clean your kit thoroughly.
When cleaning your equipment you need to use food-safe chemicals and follow the manufacturer’s instructions. Always remember to keep cleaning chemicals away from food and drinks, and always wash your hands after you clean your kit.
You can help stop spillages in the first place by packing orders carefully, and separating stacked orders from each other. If an order spills or is damaged and you think may cause contamination, call Live Support through the rider app so they can arrange for the restaurant to remake the order.
Managing spills and keeping your kit clean is really important – it helps to reduce the likelihood of cross contamination. This is vital for customers who suffer from allergies – it could save their life.
Jackets are machine washable – just follow the instructions on the label. Machine wash at 30 degrees and hang dry.
If your waterproof jacket is working properly, water should bead off of the surface. If water starts to settle into the surface and the jacket looks damp then it may be time to re-proof or order a new jacket.
You can clean your backpack and thermal bags by wiping them down with a damp cloth, or using food-safe cleaning products.
How do I order more kit?
Every rider has been set up with an account for the Deliveroo Kit Store. If you can’t remember your login details, click on ‘Forgot your password?’ to send them to your email. Your login will be the email address you used when you signed up with Deliveroo.
What is ‘core kit’ and what are the minimum safety requirements?
You can read the most up to date info about core kit and the minimum safety requirements by searching the Help Centre on Roo Community. Just click the ? icon in the bottom corner of this page and search ‘core kit’.