Contact Us

Help Centre

Have you checked our in-app FAQs on the Help Centre? They may answer your question faster than we can.

Email us

Our Help Centre has loads of useful information, from questions about perks to making account updates. If you can’t find the answer, you can message Rider Support from there via the ‘Contact Us‘ button.

Call us

The Rider Support team can be reached at 1 800 766 435 from 2 – 4pm Monday to Friday.

Live Support

Our Live Support team are help to you with live order queries. You can either call or chat via in-app if you need help with on order you’re currently on.

Emergency Support – If you suddenly feel unwell while completing orders, please stop, pull over to a safe space and let the live support team.

Accident – If you are in a accident, it’s important that you report this to the live support team. Once a report has been filed, a rider support representative will be in contact with you.