Contact Us

FAQs

 

Have you checked our in-app FAQs? They may answer your question faster than we can. If your question has not been answered then email us. Remember to have a clear subject line and include as much information as possible to ensure a prompt response.

 

General Enquiries

 

Rider Support – [email protected] are available to help you with queries regarding fees, equipment, account detail updates, app issues.

Rider Supply – [email protected] are available to help new riders regarding their application, supplier agreement, vehicle documents

The Rider Support team can be reached on 1800 ROO HELP from 2 – 4pm Monday to Friday.

 

Live Support

 

Our Live Support team are help to you with live order queries. You can either call or chat via in-app if you need help with on order you’re currently on.

Emergency Support – If you suddenly feel unwell while completing orders, please stop, pull over to a safe space and let the live support team.

Accident – If you are in a accident, it’s important that you report this to the live support team. Once a report has been filed, a rider support representative will be in contact with you.