Have you checked our in-app FAQs on the Help Centre? They may answer your question faster than we can.
Our Help Centre has loads of useful information, from questions about perks to making account updates. If you can’t find the answer, you can message Rider Support from there via the ‘Contact Us‘ button.
If you would like to talk to a member of the Rider Support team please fill out this form. We offer 15-minute slots to talk through anything from feedback about restaurants to questions about the app.
Our Live Support team are here to help to you with live order queries. You can either call (+61 (0)2 8320 8541) or chat via your rider app if you need help with on order you’re currently on.
Emergency Support – Always call 000 if you need emergency help. Once it’s safe to do so please let the live support team know what has happened.
Accident – If you are in a accident, it’s important that you report this to the live support team. Once a report has been filed, a rider support representative will be in contact with you to check you are OK and talk about Deliveroo’s free rider insurance: