Have you checked our in-app FAQs on the Help Centre? They may answer your question faster than we can.
Our Help Centre has loads of useful information, from questions about perks to making account updates. If you can’t find the answer, you can message Rider Support from there via the ‘Contact Us‘ button.
The Rider Support team can be reached at 1 800 766 435 from 2 – 4pm Monday to Friday.
Our Live Support team are here to help to you with live order queries. You can either call or chat via your rider app if you need help with on order you’re currently on.
Emergency Support – Always call 000 if you need emergency help. Once it’s safe to do so please let the live support team know what has happened.
Accident – If you are in a accident, it’s important that you report this to the live support team. Once a report has been filed, a rider support representative will be in contact with you to check you are OK and talk about Deliveroo’s free rider insurance: