deliver alcohol safely by checking ID

We’re on a mission to create the best food delivery experience out there and you play a big part in helping make that happen. Safety for everyone is our priority, which is why it’s really important that you always carry out deliveries safely and responsibly.

This includes following our Challenge 25 policy when delivering alcohol to customers.

Remember, it is against the law to deliver alcohol to anyone under the age of 18.

When you pick up an order from the restaurant, please check the receipt to make yourself aware if there is alcohol included and follow these steps to make sure the customer you deliver to is over 18:

  • Ask for ID from any customer who looks 25 or younger, to confirm they are over 18.
  • Look at their ID card and look at the person offering the ID card to verify that it is the same person.
  • Confirm it is a valid and acceptable form of ID.

You can now check ID for alcohol deliveries in-app. This process means that we’ll very clearly let you know before you accept a delivery that it contains alcohol.

Once you get to the customer you’ll also be asked if they look over 25 years old. If you don’t think they do, the app will prompt you to request a valid from of ID and confirm the customer’s date of birth. The app will work out whether the customer’s old enough and let you know whether or not you can complete the delivery.

Checking ID is an extremely important responsibility as a rider working with Deliveroo. If a customer is unable to provide ID and is unhappy or disputes your decision, please direct them to contact our customer support.

You can view the full safety guidance video about delivering alcohol below…