At Deliveroo, we know that nothing complements a hot bowl of pasta better than a glass of red wine, or pairs with a juicy burger like a cold beer does… some things are just better when enjoyed together.
That’s why we’re happy to be able to provide customers with the option of ordering alcohol from our platform.
However, it is extremely important that we make sure that we always deliver liquor responsibly. So what are the rules when it comes to delivering alcohol in Australia?
Liquor must only be delivered to a person who is aged 18 or over
As a Deliveroo rider, It’s your responsibility to check the identification of the person you’re delivering to, especially if they appear to be under the age of 25 years old.
You don’t need to feel embarrassed to ask someone for their ID – in fact, it’s in your own best interest! Fines can apply if you deliver alcohol to underaged person.
Acceptable forms of identification:
- Australian driver’s license
- Australian learner’s permit
- Australian proof of age card
- Australian keypass card
- Australian or foreign passport
The ID must be in its original form – no photocopies or photos of ID can be accepted.
If the customer cannot produce ID OR the no one is home when you arrive at the address, you must contact the Live Ops team (1-800-ROO-HELP or 1-800-766-435). Under these circumstances, please return the alcohol to the restaurant – you will receive an additional fee! You should not give the alcohol to the customer or keep it.
You must not deliver alcohol to a person who is already intoxicated
The Liquor Control Act prohibits us from providing alcohol to intoxicated persons.
If you arrive at the customer’s location and notice that the customer is intoxicated, you must contact the Live Ops team (1-800-ROO-HELP or 1-800-766-435). Under these circumstances, please return the alcohol to the restaurant – you will receive an additional fee! You should not give the alcohol to the customer or keep it.
If you are found delivering alcohol to someone who is already intoxicated, you may receive a fine of up to $1000.
How can you tell if someone is intoxicated?
There are a few signs to look out for when trying to determine if someone is already under the influence:
- Slurred speech; too loud or too fast
- Lack of coordination and weakened balance
- Staggering walk or inability to walk
- Slower reaction times
- Smells of alcohol
What if I don’t want to deliver alcohol?
If you selected that you don’t want to deliver alcohol in your profile, our system will automatically not assign you to pick up orders from liquor stores. If you have picked up an order from a restaurant and realise that it contains alcohol, please contact Live Ops – we will unassign you from the order.
If you have any questions or concerns with regards to delivering alcohol, please head to our Help Centre.
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