Driving down restaurant wait times

Over the past couple of months, we’ve been on a mission to reduce restaurant wait times in Melbourne!

We want to make sure you’re able to pick up orders from restaurants quickly, so you can get right back on the road again and maximise your earnings. Quick restaurant pick-ups also mean that customers can enjoy the delicious, hot meals they ordered on time!

In September, we launched a range of initiatives including opening up more sessions, simplifying the order screen, and rolling out a more accurate rider assignment model. These initiatives led to a significant decrease in restaurant wait times across Melbourne.

This month we want to keep the ball rolling and further drive down restaurant wait times, so we launched a competition that incentivised restaurants to reduce wait times.

Reducing restaurant wait times contest

To encourage restaurants to have food prepared by the marked ‘pick-up’ time, we launched a contest amongst our restaurants in East and West Melbourne to see who could:

  • Achieve the lowest overall restaurant wait times
  • Achieve the greatest improvement to their restaurant wait time

In the areas we launched this contest, the top 20 restaurants in each of these categories were rewarded with free delivery for a week!


Check out who our winners were!


Subway Camberwell
Sapa Hills 2 – Hawthorn
Chatime Century City Walk T-Brewery
IL Faro Pizzaria & Cucina
Subway Burwood One
Lanzhou Beef Noodle Bar – Box Hill
Bayswater Fish and Chips
Cannings Free Range Butchers Kew
Hip Fish
Ampang Tofu
NeNe Chicken Box Hill Central
Rana’s Fish and Chips, Burgers and Kebab
Hot Kebab – Doncaster East
Michelle’s Rolls & Coffee
Salmon Head Sushi – Hawthorn
Chef Tan Chinese Restaurant
Rice Workshop Knox
Sofia Burwood
361 Sushi Club
BK Thai
Baskin Robbins – Camberwell
Blue River Thai Restaurant
Crust Pizza – Camberwell
Pho 888

Sushi House Ben-K
The Coffee Club – Eastland
Star Kebab & Pizza
Ora D’oro
Airstream Cafe
Ohsho Japanese Restaurant
Bawa Cafe
Santoni Pizza
Thai Ute – Railway Avenue
Miku Japanese Dining
D for Dumpling – Ringwood
JJ’s Pizza – Croydon
The Oven Twist
Utsav Indian Restaurant
Soupa Kitchen
Zaika Zone
Hunter & Barrel Eastland
Triple Taste
Sambal Kampung – Doncaster
Persian Flavours
The Coffee Club Doncaster VIC
La Porchetta (Donvale)
Kobe Teppanyaki
Cannoli & co

Subway – Yarraville
Seddon Wine Store
Saigon Pho
Dawson Cellars
Flemington Kebab House – Flemington
Zara’s Kitchen
37 Albion St Convenience Store
I Dream of Sushi
Red Rooster Ascot Vale
Noodle Deluxe
St. Burgs – Maribyrnong
Chadz Chickenhaus – Sunshine
Subway Flemington
FCD Delivery
Five Grains Asian Kitchen
Hook & Cook Fish Bar – Kealba
Oporto Highpoint
Pandus – Footscray
Valley Seafood
Borrack Square Charcoal Chickens
Hon’s Kitchen
Wee Jeanie
Bamboo Garden Noodle Bar & Chinese Takeaway

Ba’get Werribee
Woodstock Pizzicheria Essendon
Coffee Addiction
Dumplings Delivered – Moonee Ponds
Pandus – Footscray
Biryani King
Rockfish Fish & Chips
Ajisen Ramen Werribee
Philhellene Greek Restaurant
Pizza Train
Viet Kitchen
Yummy Palace Dumpling House
Punjab Sweets and Restaurant
Grace of Punjab Indian Restaurant
Angie’s Kebab and Burger Bar
Hoa Sen
Santorini Restaurant Williamstown
Zara’s Kitchen
Jim Wong
Pizza Hut – Flemington
Chatime Sunshine Marketplace
Oriental Flavour Asian Cuisine Restaurant
Strathmore Fish and Chips
Magic Momo Kafe


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