Can’t see live order adjustments in your app?
When an order is cancelled by the customer after you have already started completing delivery services, Deliveroo will make a fee adjustment for the rider reflective of how much of the order has been completed. The live support team escalate the issue to the central rider support team for review. Once the review is successful the adjustment will appear on your next invoice labeled with the order number.
My Earnings in your app doesn’t currently track live order adjustments or delivery incentives in real time. You will only be able to see these adjustments in your app once your invoice has been drafted.
We know from rider feedback that this is important to the fleet so, we’re working to update our systems so that riders can see all types of earnings, incentives and adjustments in real time from their app.