making hangry customers happy
a simple guide to providing excellent service
Not every delivery is the same, and we know it can be hard maintaining a brave face when an order is a little late or if there were other disruptions along the way.
But at the end of the day you get to bring joy to customers with every delivery you make. There are plenty of ways to keep the good vibes going – even if the customer is a little hangry:
Deliver the food straight to the door
Whether it’s too dark or too cold for the customer to wait outside – or they’re sick that day and working from home – bringing food straight to the door is guaranteed to make your customer’s day!
Keep calm and deliver on
Was there traffic along the way? Or maybe the restaurant was held up with a lot of orders? Do your best not to fret! Customers will appreciate how professional you are by staying cool during stressful situations.
Be open and friendly
It may be cliche but a smile don’t cost a thing and positivity is contagious! When a customer sees you’re in a friendly mood chances are that they’ll happily return the favour with the same positive manner.
We can also help you out during any problems you may face during a live order or after a delivery – that’s what we’re here for!
For any issues during a delivery you can contact live support through the app or email us at [email protected] with any other issues.