New South Wales Rider Roadshow

We recently paid a visit to New South Wales to meet riders in Newcastle, Sydney and Wollongong and find out more about their experiences of riding with Deliveroo.

 

Here’s what we got up to:

Rider breakfast at Guzman y Gomez in Newcastle

We had a great time meeting some of our riders in Newcastle for an informal catch up over breakfast at Guzman y Gomez. While we all chowed down on burritos, our riders had some great insights to share with us about what it’s like to ride for Deliveroo in Newcastle, including information about local restaurants and suggestions for how we can improve their experience, which we’ve shared with the team back at Deliveroo HQ.

 

Coffee and Chat @ Joe and Juice, Sydney

We caught up with four riders individually over coffee, where they had the opportunity to provide feedback and get answers to their questions from our Rider Support team in person. We discussed a range of topics, from our Live Support team and the weather to how our algorithm Frank works and suggestions for improving how you provide feedback through the rider app. These sessions were really constructive, and it was great to have the chance to have one-to-one time with riders.

Kit Giveaway, Sydney

We held a kit giveaway at Hyde Park where riders came to say hello and grab some fresh kit on us! It was great to see so many riders there, and demand for kit was so high that we ran out on the day, but anyone who was caught short were able to place their order for new kit to be delivered to their home. We hope you enjoy wearing your brand new Deliveroo gear!

First Aid Training @ The Australian Red Cross, Sydney

We held a special first aid course in partnership with The Australian Red Cross where riders learnt the basics of first aid. On the day, riders learned how to assess an emergency situation, apply the principles of CPR and defibrillation, respond to someone who is unconscious, and manage severe bleeding. It’s great to know that there are even more people who feel prepared and confident to respond to an emergency, whether it’s at home or on the road.

 

Movie night @ Palace Central Cinema, Sydney

We hired a cinema and watched ‘The Peanut Butter Falcon’ – a heartwarming story of a man with Down syndrome who runs away from his residential nursing home to pursue his dream of becoming a pro wrestler. It was great to see so many riders and their plus ones there – we hope you enjoyed the film!

Coffee chat @ Lee and Me, Wollongong

We ran more one-to-one meetings with riders in Wollongong over coffee, where we got to speak with riders about their individual concerns and feedback. We spoke about everything from how to maximise earnings in a Free Login area to the arrival of McDonald’s on the Deliveroo platform, and have brought the riders’ ideas back to Deliveroo HQ to share with the team.

Kit Giveaway, McCabe Park, Wollongong

We held a kit giveaway at McCabe Park where riders came to meet our Rider Support team, ask us their questions, and get some fresh kit on us. It was great to see so many friendly faces there, and we hope you enjoy wearing your brand new Deliveroo gear!

Rider Lunch @ Jimmy’s Burger Bar, Wollongong

Riders had the opportunity to ask us their burning questions while chowing down on burgers at one of Wollongong’s favourites, Jimmy’s Burger Bar! In between messy mouthfuls, we chatted to riders about their experiences of riding with Deliveroo in Wollongong, our Rider Support team, and the restaurants they’d like to see us add to our platform.

Look out for the next roadshow coming your way!

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