Safety dos and don'ts

Your safety, as well as the safety of pedestrians and other vehicles, is a top priority for Deliveroo.

Check out these tips to keep you and others safe while you’re on the road. Whether you do deliveries by car, bicycle, or scooter, we’ve got you covered! 

Car

  • Adjust your seat, mirrors, and climate controls before driving
  • Wear your seatbelt properly – do not put it across your neck, under your arm, or behind your back
  • Never multitask while driving – secure your phone on a mount, such as a Quad Lock mount, so you can follow directions hands-free, and only message customers once you are at the location or if you have safely pulled over. Don’t try to retrieve items that fall to the floor while driving
  • Keep an eye out for pedestrians, bikes, and motorcycles, and always give bicyclists at least a car’s width when passing them
  • Never go above the speed limit, and take extra caution when going over blind hills or around bends 
  • Keep a 2-second cushion between you and the car in front of you, and 4 seconds if you’re in bad weather
  • Don’t drive while tired

Bicycle

  • Before you ride, make sure you do a bike check to ensure have at least 1 working brake, a bell or horn, and the correct lights
  • Make sure your helmet is buckled and tightened! If you fall off, an unfastened or loose helmet won’t protect you from injuries 
  • Secure your phone on a mount, such as a Quad Lock mount, so you can keep both hands on the handlebars (except for when signalling)
  • Keep your head up and always scan ahead so you can see what’s coming and react to potential hazards
  • Do not wear headphones while riding – it is a distraction and prevents you from hearing what’s happening around you
  • Always ride in the direction traffic is travelling (left side of the road) and never cycle on the pavement unless signage directs you otherwise
  • Wear bright and reflective clothing to make sure you are visible 
  • Ensure you know all the correct hand signals 
  • Keep bike chains clean and lubricated and periodically inspect brake pads regularly

Scooter

  • Make sure to perform a scooter check before riding
  • Always wear a helmet with a face shield or eyewear to protect you from the elements. Make sure your helmet is fastened to avoid serious injury and fines from police
  • Make sure to wear protective and visible clothing, and don’t assume that cars can see you 
  • Choose the right position in the lane to avoid hazards 
  • Be extra careful in intersections (approach carefully, scan, use your mirrors, and anticipate hazards)
  • Keep at least a 3 second gap between you and the vehicle in front of you (increase this in bad weather)
  • In bad conditions, take care when you notice painted lines, shiny bitumen, loose surfaces, potholes, oil and tram or railway tracks.

For more information about local laws for your vehicle type, see your local Road and Transport Authority website.