Say hello to our head of Operations
We are very excited to introduce another member of our leadership team: Jodi!
1. What is your role at Deliveroo?
I am head of the Operations team, and we look after all things Rider related. The team ensures that we have enough riders on board, that they have the right kit and provide support throughout their partnership with Deliveroo. They also ensure service levels are where they need to be no matter the location, time of the day, or weather – a big task!
2. What is your background?
I have worked in retail or food service for my whole career. I love working in environments that are focused on providing the customer with an incredible experience – and food is one of my passions – so Deliveroo is a great fit!
3. Why did you originally join the Deliveroo team?
I originally joined Deliveroo as I was excited about the potential of the business. While we have been growing incredibly fast since we launched in Australia, the industry is just getting started – there is so much more that we can do. What excites me about the future are the opportunities for our restaurants and riders to grow their businesses further as more and more Australians embrace food delivery.
4. What are some of your favourite aspects of working at Deliveroo right now?
The team. The Operations team is absolutely incredible. Super hard-working, dedicated, and smart! Every day I learn a load of new things and am blown away by the thought, effort, and results that they deliver.
I also love meeting riders from all walks of life, hearing their stories, and seeing how this kind of flexible work makes a difference. Riders are at the heart of what we do and it’s wonderful to see how dedicated my team is to making the work for riders fulfilling and a great experience. I’m really excited about the various rider events that we have planned for next year. Spending more time with our partners – riders, restaurants, and customers – is something that I love doing and am looking forward to doing more of.
5. What are your go-to restaurants on the Deliveroo platform?
I am a creature of habit, so I have a few favourites! I love 8Bit, Fishbowl, and Saigon Street Eats. Whenever I need a treat, Box Brownies are my go-to – they’re unbelievably delicious!!
6. Fun facts about Jodi:
I love cooking! I spend most of my weekends in the kitchen with my son or shopping for ingredients in Brunswick where all of the best Middle Eastern grocers can be found (Ottolenghi is my current go-to cookbook!).