Introducing the new self-serve booking tool
The rider self-serve booking tool for you gives you the flexibility to log in to any self-serve booking zones that have availability. You Riders also have the option to book and cancel sessions for when you want to work – right inside the app!
Watch this helpful how-to video and get all the details.
Self-serve booking gives you access to all zones in your city so you can quickly view and book sessions in other areas, right inside the rider app. While its recommended to book sessions as soon as they’re released, you are also free to book right before the session you wish to work subject to remaining availability.
Our new system can accurately predict customer demand and the number of riders required in any given place and at any given time. This ensures there are the right numbers of riders on the road for the work available, which will give you more certainty over earnings.
How booking works
A week’s sessions for booking zones become available one week in advance and will be released in the app every Monday at 17.00. It’s also possible to gain priority access at 11:00 and 15:00. For example, sessions released for booking this Monday, 22nd January, will cover the week beginning Monday 29th January.
It’s also possible to gain priority access at 11:00 and 15:00 on Monday. Priority access to booking is available to riders who provide the most consistent, quality service.
This is determined based on the following:
Percentage of booked sessions you’ve attended
The number of sessions cancelled with less than 24 hours notice.
The number of sessions you’ve worked during the busiest periods (18:00–20:00 on Friday, Saturday and/or Sunday)
You’ll see your numbers for these statistics in the app. They will change each week based on how you’ve chosen to work and how your statistics compare to other riders. Your statistics are only based on the last 14 days you have chosen to work over the last 28-day period. On Sunday mornings, the statistics are locked and you’ll receive a push notification with your release time for the next day.
To protect earnings and provide fair access to all riders, a maximum of 55 sessions can be booked every Monday. Then every From Tuesday this temporary limit is then lifted. The total amount of sessions available for booking is determined by the amount of orders we anticipate – this is to make sure there are always the right number of riders on the road.
Other new features
Going on holiday or have a change of plans? No problem! To cancel a booking go to the ‘My Bookings’ screen, tap ‘Change’ next to the relevant booking and turn off the switch on the pop-up.
You can cancel a session any time up to 24 hours before the session begins and it will not affect any of your statistics.
By tapping ‘Request Weekly’ for a session, you automatically request to book the same session on that day/time for the weeks ahead. Your booking for a session will only be confirmed one week in advance.
Confirmation and allocation of weekly requests are based on:
If you are in a priority group, you are more likely to be allocated your request weekly sessions
Your recent activity
The more sessions you have attended over the past few weeks, the more weekly requests you may be allocated
As order volumes change week on week, the number of available sessions will also change
If your booking is confirmed, you see the green ‘Booked’ tag.
If you want to book a specific session but none are available for your preferred zone, tap the Notify button to receive a push notification if that session becomes available.
The push notifications for available sessions are prioritised by:
If you have a session booked before or after the newly available session you will be likely to be one of the first to be notified. For example, if a 12:00-13:00 session on Friday becomes available and you have already booked the 13:00-14:00 session you will likely receive one of the first notifications.
If you are in a priority group, you are more likely to be notified before other riders.
Time you selected ‘Notify me’
If you were one of the first to select Notify me, you may also be notified before other riders.
The self-serve booking tool has been designed as a direct result of rider feedback.