Stacked Orders 101
What is a stacked order?
Sometimes, two orders from the same restaurant are ready at around the same time, and the customer addresses are near each other. When this happens, Frank (our machine-learning algorithm) offers both orders to one rider. We call this a stacked order.
You could be offered both orders at the same time, or you might be offered the second order in the stack while you’re on your way to the restaurant.
Frank offers you stacked orders so that each customer will get their food in the most reliable and efficient way. This helps us serve more customers, especially when we’re busy.
Do I need to make stacked deliveries in a specific order?
Following Frank’s suggestions for the order of deliveries will help to ensure that every order arrives hot and on time. Sometimes, Frank may decide it’s best to drop off the order farthest away first, so you might feel like you pass one customer’s address on the way to the next one. The order of the deliveries is based on when the order was placed, how long each item takes to prepare and each customer’s order arrival time.
What are the fees for a stacked order?
For stacked orders, you will earn one pick-up fee, two drop-off fees, and variable distance fees for both orders, meaning you can earn more money in less time. Stacked orders also save you time on the road, as you only have to go to the restaurant once!
Please note, stacked orders will show as one delivery fee in the ‘Earnings’ section of your app and your invoice.
Can I unassign myself from a stacked order?
If you have accepted a stacked order but don’t want to deliver both orders, please reach out to our Live Support team via the rider app so they can unassign you from the second order and ensure you still receive the correct fees.