stay alert and stay safe

Your safety here at Deliveroo is our priority. We want to ensure that you feel confident and safe while out on the road.

If you ever have safety concerns while riding with us, then please follow these steps:

If you fear for your safety then speak to us.
If you’re in an area where you sense any danger, then please move to another location away from any immediate threat. We encourage you to feed this back to us through your in app order feedback or you can contact the Live Support team on 1800 ROO HELP.

Remember to wait in areas that are well-lit and where others can see you.

Let the police help.

Report your safety concerns to the police. Call 000 if you are threatened/attacked or you witness a crime. If your Deliveroo kit has been stolen, remember to file a police report.