Your questions, answered

In our last Roosletter, we encouraged riders across Australia to ask us anything that’s been on their minds.

Thank you to everyone who submitted a question through our survey. Below are the answers to the most common questions we received!

How does ‘delegating’ work?

Delegates are other people that you appoint to help you carry out your deliveries. They don’t have to be riders already –  they can be friends, family, or anyone else in your network who fits the criteria to be a rider. Simply share your login details with whoever you want to nominate – but remember that they have to meet all the requirements to work with Deliveroo as set out in your supplier agreement. For more details, check out our guide to delegation.

Does Deliveroo have a discount for tax returns?

We don’t provide you with discounted tax returns, but we do have a few great partnerships to help you with managing your taxes!

The Solo & Smart app allows you to automatically save a percentage of your income for your tax bill. Using this system, you can relax knowing that your tax is being looked after and you will have the money available when your tax is due. Deliveroo’s partnership with Solo & Smart gives you exclusive access to a 30-day free trial worth up to $110. Find out more about the Solo & Smart offer and how to access it.

QuickBooks Self-Employed is an accounting app designed to help you handle your taxes on the go to save you time, money, and stress. Use it at home, in the office, or wherever you go. Enjoy 70% off the QuickBooks subscription rate for the first 6 months. Find out more about the QuickBooks offer and how to access it.

Why are some restaurant wait times shorter than others?

One of the main reasons restaurant wait times are higher at certain restaurants is because it can take too long to find a rider to accept an order. This means that restaurants often aren’t sure if riders will be able to arrive on time and therefore they often delay prepping the delivery (sometimes until a rider arrives). In some cities, we’ve started implementing a number of initiatives to drive down restaurant wait times, including opening up more sessions, simplifying the order screen, and launching ‘wait time reduction’ competitions with restaurants. Find out more about how we’re working with riders and restaurants to shorten restaurant wait times. 

How are fees calculated?

We’re committed to offering you well-paid and flexible work. We strive to offer you fees that reflect the effort required for each delivery, and that result in higher overall earnings for you. To find out exactly how your fees are calculated, read Your Earnings with Deliveroo

Where can we get more details on the new insurance policy?

Your safety and security are of paramount importance to us. That’s why we have introduced a market-leading insurance cover to ensure that whenever you (or your delegate) are out on the road with us, you and your earnings are protected in the event of an accident. For more details about our insurance and to get answers to the most commonly asked questions,  visit our Deliveroo rider insurance page.

What do I do if I’m not receiving orders?

If you are concerned about the number of deliveries you are being offered, there are few things you can do:  

  • Try riding in a different area during our busiest times (18:00-21:00 on Thursday, Friday, Saturday and Sunday) 
  • Ensure that we have the most up-to-date information about the type of vehicle you use to make deliveries 
  • Ensure you have the most up to date version of the app
  • Check you have enough storage on your phone

If you came up with another burning question while reading this – please let us know! The survey is still live and being monitored.